Front Desk Supervisor

DoubleTree (Hilton San Antonio Airport) • San Antonio, TX

10d

About The Position

Doubletree by Hilton is seeking an organized and guest-focused Front Desk Supervisor to oversee daily operations of the front desk team. This role ensures seamless guest experiences from check-in to check-out and resolves any issues promptly. If you are a strong leader with excellent customer service skills, this is the perfect opportunity to grow your career in hospitality.

Requirements

• High school diploma or equivalent required; hospitality degree preferred.
• 2+ years in a supervisory role within the hospitality industry.
• Exceptional communication and interpersonal skills.
• Proficiency with property management systems (e.g., Opera, OnQ).
• Strong organizational and multitasking abilities.
• Ability to resolve issues calmly and efficiently under pressure.
• Familiarity with safety and security procedures.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Supervise front desk staff, providing training and support as needed.
• Ensure guest satisfaction through prompt and courteous service.
• Handle escalated guest concerns and resolve conflicts effectively.
• Manage scheduling and staffing to meet operational needs.
• Oversee accurate check-ins, check-outs, and reservation processes.
• Maintain front desk records and financial transactions with precision.
• Assist in implementing new procedures and technology to improve efficiency.
• Coordinate with housekeeping and maintenance to address guest needs.
• Monitor lobby appearance and ensure it meets brand standards.
• Promote a positive team environment and lead by example.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED