Front Desk Supervisor - Hilton Garden Inn, Morgantown

Hilton Garden Inn Morgantown•Morgantown, WV

22h•$17

About The Position

The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Colluseum. Come join our fantastic team! Up to Par Management + Taylor Hospitality is looking for a an ambitious Front Desk Supervisor with a friendly attitude to help us deliver exceptional experiences to our members and guests! Compensation: This position starts at $17.00 per hour Competitive Benefits Package : Full-Time Associates receive benefits include health, dental, vision, and life, 401(k), paid time off, and other employee discount benefits through our HR-provider LL Roberts.

Requirements

Previous front desk/hospitality and supervisory experience preferred.
High School Diploma/GED required.
Excellent verbal and written communication skills.
Ability to supervise and train front desk staff, delegate tasks, and motivate the team.
Ability to analyze situations, identify issues, and find productive solutions to challenges.
Adaptability.
Proficiency with Hotel Management systems.
Ability to stand/sit for 8 hrs length of time.
Ability to lift 30 lbs.

Responsibilities

Embraces ECHO Teamwork values.
Practices Lean Management principles as an integral part of the operation.
Answer the phone and operate the telephone switchboard.
Greet, register, and assign rooms to guests.
Have a thorough working knowledge of hotel property management system.
Verify customers' credit, and establish how the customer will pay for their bill.
Keep records of room availability and guests' accounts using the specified computer system Room Master.
Review the reservation transaction reports daily.
Compute bills and collect payments from guests.
Issue room keys and help guest get all of their luggage to their rooms.
Professionally handle guest complaints, solving problems, and follow up using service culture standards, apologize and emphasize with guests when responding complaints.
Review accounts and charges with guests during the checkout process.
Contact housekeeping or maintenance staff when guests report problems.
Manage and oversee the front desk department staff to include training and answering questions, making schedules to ensure proper coverage, etc.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Keep in contact with housekeeping to keep accurate records of room status.
Make and confirm reservations over the phone and those submitted online.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments or complaints, referring customers to managers as necessary.
Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained.
Date-stamp, sort, and rack incoming mail and messages.
Devise packages and other deals for the upcoming periods.
Updating and maintaining the website- especially when it comes to special stay packages and deals.
Make changes to guest account.
Posting bills and charges to the accounts of small groups.
Answer questions for guests both at the front desk and over the phone.
Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items.
Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation and be able to train all front office staff in their roles in emergency situations.