Front Desk Supervisor

Concord Hospitality Enterprises•Chandler, AZ

About The Position

As a Front Desk Supervisor at Concord Hospitality, you will lead the hotel team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Requirements

High school diploma or equivalent required; hospitality or supervisory experience required
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Commitment to delivering outstanding guest service

Responsibilities

Provide the highest quality of service to guests at all times
Check guests in and out efficiently and in a friendly manner
Handle guest mail and messages with professionalism and accuracy
Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
Take reservations and manage room blocks and special requests
Answer switchboard calls following proper telephone etiquette standards
Monitor room availability and assist AGM/GM with yield management and restrictions
Keep the lobby and desk area clean and presentable
Maintain thorough knowledge of emergency and security procedures.
Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide hands-on support and guidance to ensure the team achieves outstanding results.
Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles. Provide hands-on support and guidance to ensure the team achieves outstanding results.
Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms.
Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs.
Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences.
Manage inventory, build relationships with vendors and guests, and foster teamwork.
And other assigned duties