Front Desk - Supervisor (Full-Time)

Holiday Inn Express•Moline, IL

About The Position

Holiday Inn Express Moline is seeking an experienced Front Desk Supervisor to join the team! Frontier Hospitality Group was recently voted "Best Small Business" in the Quad Cities Business Journal, and we'd love for you to be part of our exciting Holiday Inn Express. If you are an enthusiastic hands-on leader who has a passion for guest service, then you will be a great fit for our company culture as a Front Desk Supervisor. If you enjoy a fast pace and variety in your day, this might be the job you've been looking for. The ideal candidate will have previous customer service experience, at least 3 years of supervisory experience, and will be responsible for working closely with the Front Desk Manager to oversee all aspects of the front desk operations. We offer an excellent training environment! This individual will be responsible for meeting all guest service standards, managing front desk staff, and all performance-related tasks that promote maximum hotel revenue. Evening and weekend availability is a must. We offer a competitive financial and benefit package which includes health, dental, vision, and life insurance, along with a matching 401k plan. We're proud to offer travel discounts as well! Most importantly, you'd be joining a locally owned and operated company that has been in the hospitality business for 75 years! Visit www.frontierhg.com to learn more. We invite you to join our team and contribute to the success of providing memorable guest experiences. EOE/AA/Disabled/Veteran Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.

Requirements

Previous customer service experience
At least 3 years of supervisory experience
Evening and weekend availability

Responsibilities

Performs all functions of guest service agents while handling daily operations and supervising front desk functions
Communicates and works with housekeeping to ensure rooms are clean and prepared to company standards
Monitors the status of rooms and confers with Rooms Manager/Hotel Manager to maximize daily room revenue
Responsible for training and developing new GSA employees, teaching and enforcing all existing new policy and procedures
Responsible for staff scheduling/coverage and support
Supervises and delegates front desk responsibilities and provides follow-up
Monitors front office communications, morale and motivation
Responsible for preparing and training GSAs on daily deposits and change orders for courier
Oversees daily cash overage and shortages, verifies change box balance daily and investigates variances; communicating with manager
Performs other duties as may be required within own department or for other departments