Front Desk Team Lead - NonExempt (101614)

U.S. Dermatology Partners•Cedar Park, TX

1d•$20 - $20•Onsite

About The Position

Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office by performing the following duties personally or through subordinates.

Requirements

Minimum two years of work experience in a medical office.
Minimum one-year supervisory experience.
Management and organizational skills to support and leader this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support needs
Able to communicate effectively in English, both verbally and in writing
Mathematical and/or analytical ability for basic to intermediate problem solving
Basic knowledge of medical billing coding, including CPT and ICD-9 coding, required.
Basic knowledge of medical billing procedures and medical insurance, including credit and collection procedures, required.
Basic knowledge of medical accounts receivable collection procedures, including knowledge of insurance correspondence, required.
Interpersonal skills to support customer service, functional, and team mate support needs
Able to communicate effectively in English, both verbally and in writing
Detail oriented, professional attitude, reliable
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Nice To Haves

Basic knowledge of Medicare rules and regulations, preferred.

Responsibilities

Performs, assists and oversees subordinates in performing check-in and checkout duties.
Directs patients, salespeople, and visitors.
Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
Instructs new patients in completion of medical history and information forms and updates for returning patient’s demographics and insurance information, as needed, checking forms for completion and signature(s).
Confirms patients' insurance eligibility with patient, copying all pertinent information.
Enters appropriate data into computer, retrieves data, types correspondence and reports.
Generates encounter form and superbill.
Compiles all information for visit, including referral information, and distributes to clinical staff.
Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
Prepares medical charts, encounter forms, and superbills for next day’s clinics.
Greets patient at checkout window, answers questions, and provides assistance as necessary.
Retrieves superbills, verifies demographic and insurance information.
Enters appropriate data into computer, retrieves data, determines patient’s portion of payment due.
Collects payments and posts payment to patient’s financial record in computer, generate receipt for patient.
Schedules return appointments and provides patient with appointment card.
Balances charges and payments for each physician with superbills and monies.
Closes credit card machine.
Submits balanced report, superbills and monies to supervisor to prepare deposit.
Adjusts errors and resolves complaints.
Recommends establishment or revision of policies, recommends standards of performance.
Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality.
Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization
Directly supervises employees in the Front Office.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.