Front Desk/Technician

Optical Outlets•Lady Lake, FL

16h

About The Position

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow. Essential Functions Attract and retain customers by providing unsurpassed customer service Greet customers and explain the process and exam pricing in a transparent way Check in and pretest patients in an efficient and accurate manner Ensure insurance is properly verified prior to the doctor encounter Answer phones properly and in a timely manner Assist in other areas of the office as necessary, including dispensing eyewear Serve as a center of excellence for others, with a focus on Right the First Time, providing outstanding patient satisfaction from the first interaction Handle tasks such as adjusting or fitting eyewear carefully and correctly, ensuring details are thorough and exact Inform the Office Manager of any office problems noted by staff, doctors, or patients Perform all tasks assigned by the Office Manager Requirements Job Specifications Typically has the following skills or abilities: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Requirements

One to two years of experience in related field
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document patient visits
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify patient needs
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment

Responsibilities

Attract and retain customers by providing unsurpassed customer service
Greet customers and explain the process and exam pricing in a transparent way
Check in and pretest patients in an efficient and accurate manner
Ensure insurance is properly verified prior to the doctor encounter
Answer phones properly and in a timely manner
Assist in other areas of the office as necessary, including dispensing eyewear
Serve as a center of excellence for others, with a focus on Right the First Time, providing outstanding patient satisfaction from the first interaction
Handle tasks such as adjusting or fitting eyewear carefully and correctly, ensuring details are thorough and exact
Inform the Office Manager of any office problems noted by staff, doctors, or patients
Perform all tasks assigned by the Office Manager