Front Desk Part-Time

CareAbout•West Orange, NJ

1d•$16 - $23

About The Position

Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager. At Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jersey’s fasting growing independent medical group, Consensus Health offers full clinical and operational integration with our value-based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jersey’s oldest Independent Physician Association (“IPA”) with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence. Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served. Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager.

Requirements

High School graduate or equivalent. Computer literacy required.
1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
Business office procedures
Grammar, spelling, punctuation, and basic arithmetic
Medical insurance and medical billing skills
Operating all office equipment
Strong organizational and leadership skills
Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
Establishing and maintaining effective working relationships with patients, employees, and the public.
Speak clearly and concisely
Read, understands, and follows oral and written instruction.
Exceptional customer service skills
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability and willingness to help patients with check in or check out process
Work may require hand dexterity for telephone and office machine operation.
Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary.
Hearing must be in the normal range for telephone contact.
It is necessary to view computer screens for long periods and to work in an environment that may be stressful

Nice To Haves

Experience of working in the health or other public sector organization helpful, but not necessary.

Responsibilities

Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.
Greeting patients and verifying/inputting demographic information into Practice management system.
Collecting and inputting all valid licenses and insurance information.
Collecting and posting all co-payments and payments made at time of service.
Maintaining/organizing patient documents/files
Answering phones, scheduling appointments, taking messages
Reconciling co-pays and time of service payments collected daily
Filing/labeling/sending outbound and inbound faxes
Maintain confidentiality and use discretion when handling patient’s medical records and information.
May perform charge entry process.
Completing referrals for a specialist
Prior authorization requests from patients and/or providers
Filing any/all paperwork
Rooming patients when checked in and provider is ready to treat the patient
Performs miscellaneous job-related duties as assigned