Front End Manager-Ellicott City

Albertsons • Ellicott City, MD

1d

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers and all other Front End Management. Oversees the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan. Main responsibilities:

Requirements

• Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods of time.
• Ability to move quickly.
• Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise.
• Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
• A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Company’s philosophy of personalized service.
• Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.
• Serve as overflow cashier as necessary.
• Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise.
• Ensure front end is operational and that it projects a positive image.
• Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.
• Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
• Assists with the interviewing and hiring of front end and courtesy clerks.
• Trains front end management, front end and courtesy clerks and monitors their compliance.
• Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
• Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Responsible for compliance to company policies, procedures and applications in the Front End.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed