Front Gate Stand Lead [Full-Time]

San Antonio Zoo•San Antonio, TX

About The Position

Front Gate Stand Lead Collaborate with a passionate Zoo Crew in San Antonio Choosing where to grow your career has a major impact on your professional and personal life, so it’s equally important you know that the place you choose to work at will support and guide you. With a diversity of passionate people, San Antonio Zoo is a place where you can collaborate with others securing a future for wildlife. The Impact You’ll Make in this Role Front Gate Stand Leaders assist in the day-to-day operation of the Front Gate. Leadership is exercised under established guidelines for Front Gate team members in conjunction with and in the absence of supervisory personnel. You will also have constant direct guest contact and exhibit exceptional guest experience and express the guest model. As a Front Gate Stand Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people in San Antonio. Here, you will make an impact by:

Requirements

Associates degree, experience may be substituted.
Must have a minimum of two years' supervisory experience in retail, merchandising, or hospitality environments.
1-2 years of cash handling experience in retail, merchandising, or hospitality environments.
Proficient knowledge of MS Office and navigating multiple platforms.
Strong organizational and communication skills
Ability to effectively handle conflict resolution professionally.
Ability to work under pressure while being detail oriented.
Responsible for completion of all online training Curriculum by assigned deadline.
Successful candidates must complete a pre-employment drug screening and background check.
Must be able to work in varying climates and weather conditions (rain, snow, hot, or cold).

Responsibilities

Demonstrate and create a working knowledge of all staff positions within the front gate and membership areas.
Consistently provides exceptional internal and external customer service in alignment with our GUEST model.
Keeping aware of current procedures and ensuring team members are trained is essential to effective leadership.
Ensure all procedures are understood
Responsible for encouraging team members to keep aware of all current ticket and Membership promotions.
Assists in Training and Developing employees.
Create a motivating and enjoyable work environment.
Effectively disseminate information and directions from the leadership to employees.
Ensure creating a cohesive team while demonstrating organizational, planning, delegation, mentoring, and coaching skills.
Position requires a flexible schedule, must be available weekdays, weekends, holidays, and occasionally after hours.
In the absence of the Department Manager & Assistant Manager, will oversee the department's personnel.
Responsible for promoting memberships and upselling experiences to our guests through sharing their knowledge about benefits and how it supports our mission/vision.
Organize hourly breaks and lunches to prevent overtime work.
Performs routine transactions, including but not limited to change orders and deposits according to cash handling policy.
Upholds all company policies as outlined in the Team Member Handbook, and Code of Business Conduct.
Consistently exhibit an attitude of service inside and outside of the Zoo, showing hospitality to all.
Be fully committed to the mission of San Antonio Zoo to create awareness that inspires action to care for the wild world we steward and animals we protect.