Front Line Food Assistance Case Manager

ACTS • Dumfries, VA

8d • $46,237 • Onsite

About The Position

The Frontline Food Assistance Case Manager supports ACTS programs that make a difference in the lives of our neighbors in crisis. This position performs a broad range of critical administrative tasks, provides crisis intervention, and offers assessment and services to walk-in and call-in clients. Services include food, goods, advocacy, and referrals to relevant resources, fostering self-sufficiency, health, and wellness.

Requirements

• Bilingual capability (English and Spanish) with good verbal and written communication skills in both languages.
• Excellent ability to function well in a high-paced and at times stressful environment.
• Strong ability to learn new client software and data entry programs as necessary.
• Strong Microsoft Office 365 and data management skills including Excel data organization and reporting experience.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Good analytical and problem-solving skills.
• Good supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Meets one of the following three criteria:
• A bachelor’s degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology)
• AA degree in human services, behavior sciences or allied field (including criminal justice, education and psychology) with 4 years of documented related experience
• No college degree in human services, behavioral sciences or allied field (including criminal justice, education and psychology) with 5 years of documented related experience.

Nice To Haves

• Experience with PlanStreet client management software
• Experience using MS Publisher for flyers and brochures.
• A bachelor’s in human services or behavioral sciences, preferred

Responsibilities

• Conduct comprehensive initial screening process to determine eligibility for agency and partner sponsored assistance for all clients.
• Respond appropriately to crisis calls and walk-ins to provide immediate support with care, guidance or referral to appropriate services or programs.
• Make referrals to additional ACTS programs, advocate for collaborative client services and refer clients for supplemental food assistance and/or financial and resource assistance.
• Assist clients to determine individual health and wellness needs and provide follow up to ensure client wellbeing.
• Manage Health and Wellness pilot programs in collaboration with Capital Area Food Bank.
• Develop and maintain relationships with program participants, assess well-being, provide program materials, schedule pick-ups and deliveries, and administer surveys.
• Prepare client food request tickets, noting health and diet concerns.
• Accurately complete required paperwork to ensure timely service to clients.
• Coordinate, collect, and input data in program specific databases maintaining client files in accordance with ACTS and accrediting agency guidelines.
• Oversee client data input process coordinating with data entry staff.
• Act as liaison between program partners.
• Complete and submit reports as required by program partners.
• Prepare and maintain demographic information databases.
• Identify service utilization trends and potential needs based on review data.
• Provide Program information in person, over the phone, and via email.
• Complete 40 hours of sexual and domestic violence intervention training annually (provided by ACTS the first year) and other essential internal and external training as required.
• Actively participate in supervision, attend department meetings, community meetings, training and other agency related activities.
• Perform other duties as assigned.
• Recruit, interview, train, and supervise intake volunteers.

Benefits

• Full health insurance options with generous employer contribution for medical and 403(b) matching.
• Paid vacation and sick leave, personal time, paid lunch, comp time and Birthday time off!
• Additional time off from December 25 – January 1.
• Grow your skills with free, award-winning training.
• Use your talents in a successful organization with over 50 years of significant impact in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level