Front of House Supervisor/ Server
About The Position
We are seeking a dedicated and experienced Front of House Supervisor with bartending and server experience to join our dynamic team. This role is essential in ensuring the smooth operation of our front-of-house services, providing exceptional customer service, and maintaining high standards of food safety and quality. The ideal candidate will possess strong leadership skills, a passion for the hospitality industry, and a commitment to training and developing staff. We are searching for friendly, energetic, highly motivated individuals who will thrive in a team-oriented restaurant environment. Founded in 2006, Big Whiskey’s American Restaurant & Bar began in the heart of the midwest. What started as a dream to recreate the ‘hometown tavern’ quickly grew to a household favorite. Big Whiskey’s continues to grow its roots in the heart of the communities we are located in. With a commitment to friendly service, consistent and delicious cocktails and food, and integrating itself into community giveback, BW provides a safe and welcoming environment to all its employees. We are growing fast and are looking for dedicated team members to join our family and make history!
Requirements
- Proven experience in restaurant management or a similar supervisory role within the food industry.
- Excellent communication skills with a focus on customer service excellence.
- Ability to train staff effectively in soft skills (guest interaction).
- Knowledge of hospitality management principles, including shift management and team dynamics.
Nice To Haves
- Familiarity with quick service & fast food environments as well as fine dining experiences is preferred.
Responsibilities
- Oversee daily front-of-house operations to ensure efficient service and guest satisfaction.
- Train, mentor, and supervise staff in food service management, including cash handling and guest service protocols.
- Utilize POS system for order processing and payment handling.
- Coordinate with kitchen management to ensure timely food preparation and quality control.
- Foster a positive work environment through effective team management and leadership practices.
- Address guest inquiries or concerns promptly to enhance guest experiences.
- Be able to open and close the restaurant with all required checklists completed
- Responsible for Server, Bar and Host/Busser Cash outs after each shift
- Reconcile the safe when opening or closing the restaurant
- Fill out our End of Night spreadsheet accurately for all tipped employees and upload tips to their pay card
- Be able to bartend/serve when needed and memorize the recipes to all specialty cocktails
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
