Front of House Supervisor | Restaurant Supervisor
About The Position
Catch 31 at the Hilton Virginia Beach Oceanfront is seeking an energetic, service-driven Supervisor to help lead daily floor operations in one of Virginia Beach’s premier oceanfront dining destinations. This role is ideal for a hospitality professional who thrives in a fast-paced restaurant environment, leads by example on the floor, and is passionate about creating exceptional guest experiences. Unlike a bar-focused leadership role, this position is centered primarily on floor supervision, guest service, team support, and restaurant execution. The Supervisor works closely with managers and front-of-house staff to ensure smooth service, strong communication, and consistent hospitality standards throughout each shift.
Requirements
- Previous supervisory or leadership experience in a high-volume restaurant preferred
- Strong floor presence and confidence leading service in a busy dining environment
- Excellent communication, problem-solving, and guest service skills
- Ability to stay calm, organized, and professional under pressure
- Flexible schedule, including nights, weekends, and holidays
- Passion for hospitality and team development
- Familiarity with POS systems and restaurant operations preferred
- Ability to stand and walk for extended periods during scheduled shifts
- Ability to move throughout the restaurant, dining room, kitchen, and service areas frequently during each shift
- Ability to lift, carry, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally
- Ability to bend, stoop, reach, kneel, crouch, and climb stairs as needed
- Ability to use hands and fingers to handle, grasp, and operate standard restaurant equipment, including POS systems
- Ability to communicate clearly and effectively with guests, team members, and managers in a fast-paced environment
- Ability to observe details at close and distance range, including guest needs, floor conditions, and service flow
- Ability to multitask, prioritize, and make sound decisions under pressure
- Ability to remain calm, professional, and service-focused when dealing with difficult situations or dissatisfied guests
- Ability to work in a fast-paced, high-volume environment with frequent interruptions and changing priorities
- Ability to maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays
- Ability to demonstrate emotional resilience, professionalism, and good judgment while supervising staff and supporting guest service standards
Nice To Haves
- Previous supervisory or leadership experience in a high-volume restaurant preferred
- Familiarity with POS systems and restaurant operations preferred
Responsibilities
- Supervise and support front-of-house operations during service
- Lead by example on the floor, maintaining a visible and active presence with staff and guests
- Assist with shift execution, guest recovery, table touches, and service flow
- Coach servers, hosts, bussers, and support staff to deliver outstanding hospitality
- Help manage seating, pacing, and coordination between front and back of house
- Address guest concerns promptly and professionally
- Support opening and closing procedures and ensure operational standards are followed
- Maintain cleanliness, organization, and a polished dining room environment
- Partner with management to motivate the team and uphold service expectations
- Assist with training and development of front-of-house team members
Benefits
- Opportunity to lead in a well-known oceanfront restaurant inside the Hilton Virginia Beach Oceanfront
- Fast-paced, team-oriented environment
- Career growth opportunities within hospitality leadership
- Work in a dynamic setting known for great food, great service, and a strong guest experience
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
