Front of House Supervisor - Blue Man Group Orlando

Cirque du Soleil Entertainment Group•Orlando, FL

About The Position

Blue Man Group Orlando is looking for a full-time Front of House Supervisor. The Front of House Supervisor is responsible for the direct management of all Front of House Staff. This includes performing the role of House Manager, the supervision and scheduling of all House Managers and Ushers. Effective oral and written communication skills are essential, as are interpersonal skills. The ability to work effectively in a team environment is required. The ability to work with established deadlines is required. The ability to work effectively with diverse populations is required.

Requirements

Experience in customer service necessary;
Experience in a managerial position;
Strong organizational and communication skills;
Adhere to and promote all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training;
Contribute to a safe and positive working environment at all times by adhering to and following all Cirque du Soleil Entertainment Group standards, values, policies and regulations pertaining to safety using equipment and established working methods;
Assist other departments when necessary for cross-departmental support;
At least 5 years of previous experience or in a similar environment;
Working knowledge of Microsoft applications;
Previous leadership experience;
Fluent in English, both written and spoken; Ability to clearly and effectively communicate viaheadset;
Availability to work varied shifts, including weekends and holidays;
Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs, working with limited to no visibility;
Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.

Nice To Haves

Knowledge of first aid AED and CPR is a plus;
Bachelor’s degree in Hospitality, Theatre Studies, or a similar field; or equivalent relevant work experience;
Ability to obtain OSHA 30 course completion card;

Responsibilities

Publish a monthly master schedule for House Staff (based on staff availability and performance schedule);
Schedule, monitor, approve and report hours of entire department for payroll;
Develop, maintain and update Track Sheets in accordance with any show changes or company needs;
Act as primary contact for scheduling security contractors throughout the year;
Communicate clearly and consistently the expectations for the Front of House Department to staff;
Coordinate with Group Sales, Marketing, Sales, Box Office, and Production departments to accommodate and plan events, VIPs, group sales and production needs;
Receive and consider high volumes of notes on behalf of the department, engage in the note-giving process, roll out new procedures as needed, and incorporate adjustments into the Track sheets as needed;
Collaborate with Production and Cleaning Crew before, during and after performances to ensure operations are running smoothly;
Train employees in all tasks, positions and changes associated with the show;
Provide coaching as needed and hold staff accountable to the department's expectations, providing timely and professional feedback;
Coordinate with Box Office Management to recruit and schedule volunteer ushers for performances as needed;
Perform house management duties for most scheduled performances;
Coordinate the opening and closing of the lobby and inner sanctum with Box Office and Stage Management;
Oversee all patron services, including ticket scanning, seating, patron emergencies, ear protection, and overall comfort of our patrons;
Oversee customer relations, acting as the “manager on duty” for any patron concerns or complaints;
Monitor all Front of House staff in the pursuit of their duties, ensuring that they adhere to company & departmental expectations and values;
Produce and distribute FOH Performance reports that include occupancy, employee assignments & attendance, and other pertinent details;
Interview, recruit and hire as needed in conjunction with Theatre Operation Manager and Company Management;
Schedule training sessions as needed;
Attend full company meetings and production meetings;
Complete performance reports and communicate any audience and facilities concerns;
Assist the Theatre Operations Manager in the coordination and execution of theatre maintenance and repairs;
Ability to effectively work and move around in low lighting environments.
All other work-related duties as assigned.