Front Office Agent

Peregrine Hospitality • Navarre Beach, FL

1d

About The Position

Position Summary: The Front Office Agent serves as the face of the hotel, delivering exceptional guest service from arrival to departure. This role is responsible for managing check-ins and check-outs, handling reservations, answering guest inquiries, and resolving issues promptly to ensure a positive and memorable guest experience.

Requirements

• High school diploma or equivalent required
• Previous hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills; hotel PMS experience a plus
• Flexible availability, including evenings, weekends, and holidays
• Ability to stand for extended periods
• Ability to lift up to 25 lbs as needed

Nice To Haves

• hotel PMS experience a plus

Responsibilities

• Greet and welcome guests in a friendly, professional manner
• Check guests in and out efficiently using the property management system
• Manage room reservations, cancellations, and modifications
• Answer phones, emails, and in-person inquiries accurately and courteously
• Handle guest concerns and complaints with empathy and professionalism
• Process payments, room charges, and authorizations accurately
• Communicate with housekeeping and maintenance to ensure room readiness
• Maintain a clean, organized, and professional front desk area
• Follow hotel policies, procedures, and security standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED