Front Office Assistant

ALLIED OMS NEWCO LLC•Burbank, CA

2h•Onsite

About The Position

We are looking for a Front Office Assistant to join our team at Alameda Oral Surgery Group in Burbank, CA. The Front Office Assistant plays a crucial role in the practice's daily operations by supporting staff coordination and patient interactions to ensure smooth workflow and effective communication. This position involves assisting in staff development, managing patient relations, and contributing to community outreach and marketing efforts. The Front Office Assistant collaborates with the practice's leadership to implement and maintain efficient systems that align with the practice's goals. Additional responsibilities include managing front office tasks, assisting with strategic planning, and fostering a positive patient experience to enhance overall satisfaction and goodwill for the practice.

Requirements

High school diploma or equivalent required
Previous dental office experience preferred but not required
Strong knowledge of dental terminology and insurance billing procedures
Excellent organizational, communication, and problem-solving skills
Detail-oriented with the ability to manage multiple tasks efficiently
Comfortable using dental practice management software (experience is a plus)
Clear understanding of confidentiality and patient privacy regulations

Responsibilities

Greet and check in patients in a professional and welcoming manner, ensuring efficient check-in
Schedule, confirm, and manage patient appointments
Answer phone calls and respond to emails courteously and promptly
Examine documents for missing information and update patient chart as necessary
Accurately enter and update insurance information in patient records
Educate patients about their insurance benefits and financial responsibilities.
Assist with preparing and printing claims
Process pre-authorizations and update treatment plans
Handle billing, co-pays, and other payments accurately
Maintain and update patient records in compliance with HIPAA regulations
Ensure the reception area is clean, well-organized, and presentable on a daily basis
Monthly maintenance of coffee machine
Check emails, faxes, and voicemails daily
Assist with patient inquiries and provide information about dental services
Assist in daily office coordination and communication between dental staff and patients
Prepare and submit accurate insurance claims, ensuring compliance with all applicable regulations
Verify patient insurance benefits and coverage for scheduled procedures; obtain pre-authorizations when necessary
Communicate clearly with patients about their insurance coverage, financial responsibilities, and available payment options
Maintain accurate records of billing activity, claims, and patient communications
Ensure all processes comply with HIPAA regulations and internal confidentiality policies