Front Office Assistant - Cardiology - Full-Time - Day - St. Petersburg, Fl

Orlando Health•St. Petersburg, FL

8h•Onsite

About The Position

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. About the organization: This Cardiology clinic belongs to Bayfront Health Medical Group in St. Petersburg. Bayfront Health Med provides comprehensive outpatient care to the St. Petersburg community, offering convenient access to specialty and primary care services in a modern, patient ‑ focused clinic environment. Bayfront Health Med is part of the Orlando Health system of care, which includes award‑winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices, and outpatient facilities across Florida. Our clinics benefit from the strength of a leading regional healthcare network while maintaining a warm, community‑focused approach to patient care. Our practices combine the resources of the Orlando Health system with the personalized, community ‑ centered experience that has defined Bayfront for generations. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. Why Orlando Health is your best place to work: ✔ Education & Career Growth Assistance ✔ Comprehensive Health & Wellness coverage and resources ✔ Financial & Retirement Planning with Company Match ✔ Excellent Company Culture and Work–Life Balance ✔ Family & Pet Support ..and more!

Requirements

High School graduate or equivalent.
Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Nice To Haves

Bilingual English/Spanish highly preferred / a plus.

Responsibilities

Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Obtains accurate and complete patient demographic and insurance information.
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
Interacts with patients and families in a professional manner.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance/Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Assists billing service as requested.