Front Office Associate

Christian Health Care Center•Wyckoff, NJ

21h•$20 - $20

About The Position

We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are. Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference – come join us! We have an exciting opportunity for a full-time Front Office Associate to join our Outpatient Rehab. The Front Office Associate is responsible for ensuring the smooth and efficient delivery of patient care within Outpatient Rehab. Performs administrative duties with direct patient interaction, focusing on enhancing the patient experience and supporting the clinical team. Demonstrates an understanding of, and embraces, the mission statement of Christian Health.

Requirements

Previous experience in a healthcare setting, particularly in a front office role required.
Understanding of healthcare processes, insurance verification, and relevant regulations such as HIPAA are essential.
Microsoft Office and Electronic Medical Record (EMR) experience required.
Demonstrates compliance with the CHCC ASPIRE Standards of Performance.

Responsibilities

Greet and assist patients, families, and visitors in a professional and friendly manner.
Answer incoming calls, respond to inquiries, and route calls to the appropriate staff.
Schedule, confirm, and reschedule patient appointments according to provider availability.
Verify patient demographics, insurance information, and required documentation prior to visits.
Collect co-pays, payments, and maintain accurate records of financial transactions.
Ensure timely check-in and check-out processes for patients.
Maintain patient confidentiality in compliance with HIPAA regulations.
Coordinate with clinical staff to ensure efficient patient flow.
Manage medical records, forms, and correspondence.
Perform other administrative and clerical tasks to support office operations.
Performs other related duties as required.