Front Office Clinic Assistant - Temporary
About The Position
The Front Office Clinic Assistant is responsible for providing support in the front office of the health center which includes accurate data entry, checking-in and checking out patients in a timely manner, preparing paperwork, answering phones, and scheduling appointments. The Front Office Clinic Assistant supports and promotes the mission of Planned Parenthood Columbia Willamette (PPCW) by providing excellent customer service to patients, visitors, and co-workers. PPCW provides confidential and discrete family planning services, including abortions, while maintaining an environment of dignity, trust and respect. The Front Office Clinic Assistant must have the ability to communicate effectively (verbal and written) with diverse patients and co-workers; must be able to work independently and as part of a team; must have the willingness and ability to adapt to job-related changes; must exhibit excellent customer service skills and be committed to providing the highest level of patient care.
Requirements
- High School Diploma or equivalent.
- 2 years of work experience in a customer service or high-volume role.
- Ability to perform all of the essential functions of the job with or without reasonable accommodation.
Nice To Haves
- Medical Reception experience
- Bilingual Spanish skills
- Experience with electronic health records (EHR)
- Basic understanding of insurance billing and ICD-10 coding preferred
Responsibilities
- Greet patients, answer phones, transfers to the call center, and schedule appointments.
- Follow current recommendations for screening of both patients and visitors for health center entry.
- Evaluate patient finances, verify insurance benefits, health plan authorization, consider qualifications of funding options.
- Communicate with patients regarding PPCW health care recommendations as directed.
- Collect fees and donations per PPCW guidelines.
- Complete appropriate forms and obtain signatures per PPCW policy.
- Review and reconcile billing charges on a daily basis.
- Follow all cash drop/handling procedures and balance daily deposits per policy.
- Accurately input patient information in EHR.
- Participate in health center efforts to achieve goals for productivity and patient wait times.
- Utilize system for collecting and addressing patient complaints.
- Follow all workplace policies, procedures, and practices, including HIPAA, Mandatory reporting, and regulatory requirements.
- Safely handle lab specimens, utilizing universal precautions.
- Ensure compliance with all safety policies and procedures, including infection control.
- Participate in health center efforts to achieve revenue cycle goals.
- Accurate coding of diagnostics and service charges.
- Understand and be able to explain funding and insurance options to patients.
- Assist in the training of new staff by demonstration, observation and feedback.
- Welcome volunteers into the workplace and answer questions as able.
- Assist in maintaining adequate stock of office supplies and forms by communicating via the appropriate channels when stock is low. Order replacement stock as applicable.
Benefits
- Up to 4 weeks of annual paid time off (increases with tenure)
- 9 paid holidays
- Paid medical, dental, and vision insurance for full-time employees.
- 403b retirement account and 6% employer match
- Employee assistance program (confidential counseling and resources)
- NHSC/HRSA Nurse Corps Loan Repayment (eligible sites and positions)
- Public Service Loan Forgiveness (eligible sites and positions)
- Ongoing professional development
- Employee referral bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
