Front Office Coordinator (Bilingual Required – Spanish Preferred)

Las Vegas Urology LLP•Las Vegas, NV

1d•Onsite

About The Position

This is an opportunity to join a growing and well-respected practice! Las Vegas Urology is currently seeking a patient-focused, team-oriented Front Office employee to join its team. Our staff works together in taking care of our patients' needs and has been doing so for decades. We are seeking a candidate who is bilingual and able to assist with translating for patients when needed, preferably in Spanish. Las Vegas Urology offers a competitive benefit package which includes: Medical, Dental, Vision & Life are paid at 100% for employee only effective the first day of the month following 60 days of employment. 401K and Profit Sharing after 1 year of employment. PTO accrual 8 paid holidays General Summary of Duties: Responsible for greeting patients, checking patients in and out, scheduling follow-up appointments as needed, overseeing the flow of the front office, and assisting with translation for patients when necessary Essential Expectations: Open office and arrive to work on time and be consistent with attendance Answer the phone within 3 rings Greet patients professionally and check them in Provide translation assistance for Spanish-speaking patients as needed Collect payments and make sure everything balances at the end of shift Scan new patient paperwork Get updates from existing patients and verify demographic information Call no show patients to reschedule. Task/route the physician or medical assistant with the reason and outcome of the patient's no show Keep up with tasks assigned via UroChart Check batch accuracy at the end of every shift and fix any problems with monies collected the day before Make sure the office mail gets out daily Check patients out, schedule follow up appointments if needed and give patient the handouts according to the procedure Process co-payments from patients at the time of check in When referring patients out, set their appointments up while the patient is still in the office Call in lab and diagnostic orders for patients and/or give patients lab slips Make 2nd confirmation phone calls for the next day Work the bumped list as assigned Close office Order office supplies Willingness to work overtime when requested Conduct self in accordance with Las Vegas Urology's employee manual Maintain strictest confidentiality; adhere to all HIPAA guidelines and regulations Physical Demands: Requires standing and walking for periods of time. Some bending, lifting, and stretching required. Manual dexterity required for use of telephone and computer keyboard. While performing the duties of this job, the employee is regularly required to talk or hear. Position requires the ability to work in stressful situations. Involves contact with patients. Occasional pressure due to multiple patients being seen by the doctor. Performance Requirements: Knowledge of Front Office procedures. Skill in operating practice management systems. Ability to read, understand, and follow oral and written instructions. Ability to handle stressful situations. Ability to establish and maintain effective working relationships with patients, employees, and the public. Be the face of the practice - excellent customer service is a must.

Requirements

High School Diploma or GED
1-3 years experience in a medical office
Bilingual required
Must be able to translate for patients, preferably Spanish
Knowledge of Front Office procedures
Skill in operating practice management systems
Ability to read, understand, and follow oral and written instructions
Ability to handle stressful situations
Ability to establish and maintain effective working relationships with patients, employees, and the public
Be the face of the practice - excellent customer service is a must

Responsibilities

greeting patients
checking patients in and out
scheduling follow-up appointments as needed
overseeing the flow of the front office
assisting with translation for patients when necessary
Open office and arrive to work on time and be consistent with attendance
Answer the phone within 3 rings
Greet patients professionally and check them in
Provide translation assistance for Spanish-speaking patients as needed
Collect payments and make sure everything balances at the end of shift
Scan new patient paperwork
Get updates from existing patients and verify demographic information
Call no show patients to reschedule. Task/route the physician or medical assistant with the reason and outcome of the patient's no show
Keep up with tasks assigned via UroChart
Check batch accuracy at the end of every shift and fix any problems with monies collected the day before
Make sure the office mail gets out daily
Check patients out, schedule follow up appointments if needed and give patient the handouts according to the procedure
Process co-payments from patients at the time of check in
When referring patients out, set their appointments up while the patient is still in the office
Call in lab and diagnostic orders for patients and/or give patients lab slips
Make 2nd confirmation phone calls for the next day
Work the bumped list as assigned
Close office
Order office supplies
Willingness to work overtime when requested
Conduct self in accordance with Las Vegas Urology's employee manual
Maintain strictest confidentiality; adhere to all HIPAA guidelines and regulations

Benefits

Medical, Dental, Vision & Life are paid at 100% for employee only effective the first day of the month following 60 days of employment.
401K and Profit Sharing after 1 year of employment.
PTO accrual
8 paid holidays

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