Front Office Coordinator

Athletico•Aurora, IL

5d•$15 - $24

About The Position

At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery ; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own. Our mission is simple yet powerful: Extraordinary people improving lives. Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico . Benefits offered with this full-time position: Medical, dental and vision (eligibility begins day one of employment) Bi-annual pay increase opportunity HSA, Healthcare FSA, Dependent Care FSA Progyny Fertility Benefit Critical Illness, Accident, & Hospital Indemnity Insurance Company Paid Basic Life / AD&D Supplemental Life Insurance (Employee, Spouse, Child) Company Paid Short-Term & Long-Term Disability Long-Term Disability Buy-Up Option Company Paid Maternity & Parental Leave Adoption & Surrogacy Expense Reimbursement KinderCare Discount Legal & Credit Monitoring 15 days of PTO (accruing starts immediately upon hire) 6 Major Holidays off plus 2 floating holidays yearly Bereavement Time Off & Resources Commuter: Pre-Tax Transit & Parking Retirement 401(k) (for 21+) w/ Per-Pay Company Match SoFi Financial Wellness Tools & Loan Resources HUSK Fitness Resources & Gym Discounts Physical Therapy Benefits Home, Auto, and Pet Insurance Employee Assistance Program (EAP) Employee Discount Program Learn more by checking out our 2026 Athletico's Benefits Summary .

Requirements

High School Diploma or GED
Excellent customer service skills
Proficient with the use of MS Office, Outlook and Excel
Ability to read, write and speak English proficiently

Nice To Haves

Knowledge of healthcare insurance benefits and coverage preferred
Experience with requesting and managing customer payments preferred
Must be fluent in Spanish

Responsibilities

Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow.
Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions.
Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account.
On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys.
Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning.
Serve as a contact for physical therapy post-care needs.
Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated.
Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
Provide general office, receptionist, and clerical support to assigned location.