Full Time Front Office Manager, OEM

The Singer Oceanfront Resort•Riviera Beach, FL

23h

About The Position

The reimagined beach escape is located on a pristine, four-mile stretch of Singer Island, Florida’s hidden gem between Palm Beach and Jupiter and the eastern-most point in the state. Just steps away from turquoise blue ocean on one side and the calm waters of the Intracoastal on the other, The Singer offers an unmatched retreat on the Atlantic Coast with easy access via Palm Beach International Airport just 12 miles away. Formerly the Hilton Singer Island Oceanfront/Palm Beaches Resort, the property is being transformed from top to bottom, bringing to life a reimagination of all accommodations, lobby, common areas, pool deck, culinary offerings, meeting venues and social spaces, and more. Featuring 223 well-appointed guestrooms and suites, all with private outdoor balconies, The Singer Oceanfront Resort is poised to reshape the leisure Palm Beach getaway, offering touchpoints into Singer Island’s unique history while elevating the guest experience for a fresh, modern perspective on Florida’s Atlantic Coast., With a refreshed focus that weaves together rich local heritage, casual oceanfront elegance, and warm hospitality, The Singer stands alone as a premier lifestyle resort in this unspoiled Palm Beach locale. As a team member, you will have the opportunity to work in a beautiful and serene environment, providing outstanding service to guests from all over the world. The Singer Oceanfront Resort values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Requirements

College level reasoning, math, and language skills.
Two years prior departmental management experience in front office or related disciplines.
Time management and negotiation skills.
Ability to manage and lead each discipline of the department independently.
Ability to manage according to employment and Innkeeper laws of the jurisdiction.
Prior cash handling experience necessary.
Ability to communicate effectively with the public and other employees.
Read, write and speak English fluently.
Computer experience required.
No employee will pose a direct threat to the health/safety of self or others.

Nice To Haves

Hilton experience preferred.
OnQ experience preferred.

Responsibilities

Constantly. Assure property operation meets internal audit standards.
Constantly. Coordinate guest and group transportation needs.
Constantly. Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Constantly. Maintain work area neat and organized.
Constantly. Monitor payroll hours and reports.
Constantly. Promote employee empowerment.
Constantly. Report all unsafe conditions immediately.
Constantly. Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures.
Frequently. Attend meetings as well as schedules and conducts departmental meetings.
Frequently. Complete other duties as assigned by supervisor to include cross training.
Frequently. Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
Frequently. Coordinate all VIP transportation to and from the hotel.
Frequently. Coordinate delivery of amenities.
Frequently. Coordinate the arrival and departure of all tour and organized groups.
Frequently. Oversee pick-up and delivery of all hotel dry cleaning.
Occasionally. Conduct performance appraisals.