Front Office Manager

Holiday Inn Express, Plattsburgh • Plattsburgh, NY

4d

About The Position

The Holiday Inn Express Plattsburgh is seeking a motivated, service-driven Front Office Manager to lead our front desk team and deliver an exceptional guest experience. If you are a natural leader with a passion for hospitality and operational excellence, we’d love to hear from you. Position Summary The Front Office Manager oversees all front desk operations, ensures outstanding guest service, and supports daily hotel performance. This role requires strong leadership, organization, and a commitment to creating a welcoming environment for every guest.

Responsibilities

• Lead, train, and mentor front desk team members
• Ensure exceptional guest service and resolve guest concerns promptly
• Oversee scheduling, payroll, and department productivity
• Manage reservations, room inventory, and daily reporting
• Maintain brand standards and operational procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed