Front Office Manager

Pyramid Global Hospitality

23h•$50,000 - $60,000

About The Position

Front Office Manager Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Front Office Manager oversees all operations of the Front Office department, ensuring seamless guest arrivals and departures, efficient room assignments, and exceptional guest service. This position provides leadership, training, and support to the Front Desk, Bell, and Concierge teams to maintain Dellshire Resort’s commitment to warm hospitality, operational excellence, and polished guest experience. The Front Office Manager serves as a key ambassador for the resort’s brand, driving guest satisfaction and operational efficiency while maintaining a positive and empowered team culture.

Requirements

Bachelor’s degree in hospitality management or related field preferred.
Minimum of 3–5 years of Front Office or Rooms Division leadership experience in a full-service or resort environment.
Proven ability to manage and motivate large, diverse teams.
Exceptional communication, organization, and problem-solving skills.
Strong knowledge of property management systems (Opera, LMS, or similar).
Demonstrated financial acumen with experience in scheduling, forecasting, and budget management.
Professional appearance and demeanor with a passion for guest service excellence.
Flexibility to work varying shifts including weekends, holidays, and evenings as required by resort operations.

Responsibilities

Lead all aspects of the Front Office operations, including Front Desk, Concierge, and Bell Services.
Recruit, train, coach, and evaluate Front Office team members to ensure exceptional guest service standards.
Monitor daily arrivals and departures to ensure accuracy in reservations, room assignments, and special requests.
Manage and resolve guest concerns or complaints promptly and professionally, following up to ensure satisfaction.
Review daily reports including occupancy, arrivals/departures, rate variances, and room inventory to ensure operational accuracy.
Collaborate with Housekeeping, Engineering, and other departments to ensure readiness and cleanliness of guest accommodation.
Maintain departmental scheduling, labor controls, and budget compliance in alignment with resort standards.
Implement and monitor Front Office policies, procedures, and training programs.
Support technology operations including property management systems and guest communication tools.
Serve as Manager on Duty as needed, ensuring smooth resort operations during all shifts.
Foster a culture of teamwork, engagement, and accountability consistent with Dellshire’s values of excellence, integrity, and care.