Front Office Manager
About The Position
HOW YOU WILL CREATE THE EXTRAORDINARY Overseeing hotel front desk, bell, and valet areas; providing necessary support as needed Monitoring labor costs and scheduling to align with occupancy and budget targets Managing and monitoring room inventory, overbooking strategy, and yield management, in partnership with Revenue Management Partnering with marketing and casino operations to drive player reinvestment and hotel utilization Leading guest service recovery efforts for escalated hotel complaints Reviewing and analyzing daily reports, occupancy forecasts and front office productivity Communicating pertinent information to leadership team and staff Coordinating group and event arrivals with Sales & Convention Services Control of front of the house areas to ensure clean and welcoming feel Ensuring timely and accurate customer service Training and supporting staff Handling internal and external guest concerns and specific guest requests Monitoring inventory and ordering office supplies as needed Organizing office budget Managing records of office expenses and costs Overseeing the compliance with company’s policies and security requirements WHAT YOU WILL NEED Luxury Hotel Management experience of at least 3-5 years Experience leading teams to achieve high levels of guest satisfaction Thorough knowledge of LMS strongly preferred Experience with office machines (such as fax machines and printers) Practical knowledge of MS Office ٫ particularly Excel and Word ٫ and proficiency in English (oral and written) Strong communication and interpersonal skills Good organizational ٫ multitasking and problem-solving skills Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Flexible to work various shifts, weekends, and holidays High school or GED required; some College preferred. ADDITIONAL REQUIREMENTS May be subject to smoking environment and moderate noise. Fast paced, high volume environment involving constant Must be able to stoop, reach and bend as necessary, including standing or walking for long periods of time. Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
Requirements
- Luxury Hotel Management experience of at least 3-5 years
- Experience leading teams to achieve high levels of guest satisfaction
- Thorough knowledge of LMS strongly preferred
- Experience with office machines (such as fax machines and printers)
- Practical knowledge of MS Office ٫ particularly Excel and Word ٫ and proficiency in English (oral and written)
- Strong communication and interpersonal skills
- Good organizational ٫ multitasking and problem-solving skills
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Flexible to work various shifts, weekends, and holidays
- High school or GED required; some College preferred
- Must be able to stoop, reach and bend as necessary, including standing or walking for long periods of time.
- Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
Nice To Haves
- Thorough knowledge of LMS strongly preferred
- some College preferred
Responsibilities
- Overseeing hotel front desk, bell, and valet areas; providing necessary support as needed
- Monitoring labor costs and scheduling to align with occupancy and budget targets
- Managing and monitoring room inventory, overbooking strategy, and yield management, in partnership with Revenue Management
- Partnering with marketing and casino operations to drive player reinvestment and hotel utilization
- Leading guest service recovery efforts for escalated hotel complaints
- Reviewing and analyzing daily reports, occupancy forecasts and front office productivity
- Communicating pertinent information to leadership team and staff
- Coordinating group and event arrivals with Sales & Convention Services
- Control of front of the house areas to ensure clean and welcoming feel
- Ensuring timely and accurate customer service
- Training and supporting staff
- Handling internal and external guest concerns and specific guest requests
- Monitoring inventory and ordering office supplies as needed
- Organizing office budget
- Managing records of office expenses and costs
- Overseeing the compliance with company’s policies and security requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
