Front Office Manager-Long Island, New York
About The Position
We are seeking a dynamic and service-driven Front Office Manager to lead daily front desk operations at our growing portfolio of hotels in the Long Island market. This role is ideal for a hospitality professional who thrives in a fast-paced environment, is passionate about guest experience, and is eager to grow within a multi-property organization. The Front Office Manager is responsible for ensuring exceptional guest service, driving operational efficiency, managing team performance, and supporting revenue and labor optimization initiatives.
Requirements
- 3+ years of front office or hotel operations experience (supervisory or management preferred)
- Strong leadership and team development skills
- Solid understanding of hotel KPIs (Occupancy, ADR, RevPAR, Labor %)
- Experience with PMS systems (Opera preferred) and timekeeping/payroll systems
- Excellent communication, problem-solving, and organizational skills
- Flexibility to work evenings, weekends, and holidays as needed
Nice To Haves
- Experience in branded hotels (Marriott, Hilton, Hyatt, etc.)
- Multi-property or high-volume hotel experience
- Bilingual skills a plus
Responsibilities
- Oversee all front office operations including Front Desk, PBX, Guest Services, and Night Audit
- Ensure a seamless guest experience from check-in through departure
- Handle guest concerns and escalations with professionalism and urgency
- Maintain brand standards and service excellence at all times
- Recruit, train, coach, and develop front office associates
- Create schedules aligned with occupancy, productivity targets, and labor budgets
- Foster a positive, accountable, and guest-focused team culture
- Conduct performance evaluations and ongoing coaching
- Monitor labor productivity (hours per occupied room, coverage models, etc.)
- Support revenue strategies by managing room inventory, upselling, and rate integrity
- Review daily reports (ADR, occupancy, RevPAR, payroll) and take corrective actions
- Ensure accurate cash handling and audit compliance
- Ensure compliance with company policies, SOPs, and local/state labor laws
- Maintain accurate payroll records, timekeeping, and attendance tracking
- Utilize PMS systems (e.g., Opera, OnQ, or similar) and ADP/timekeeping systems effectively
- Partner with Housekeeping and Maintenance to ensure room readiness and guest satisfaction
- Collaborate with Sales and Revenue teams to support group arrivals and forecasting
- Assist the General Manager in operational initiatives and special projects
Benefits
- Competitive salary based on experience
- Bonus eligibility tied to performance
- Health, dental, and vision insurance
- Paid time off and holiday pay
- 401(k) and other company benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
