Front Office Manager

Caesars Entertainment•Danville, VA

11d

About The Position

Overseeing hotel front desk, bell, and valet areas; providing necessary support as needed Monitoring labor costs and scheduling to align with occupancy and budget targets Managing and monitoring room inventory, overbooking strategy, and yield management, in partnership with Revenue Management Partnering with marketing and casino operations to drive player reinvestment and hotel utilization Leading guest service recovery efforts for escalated hotel complaints Reviewing and analyzing daily reports, occupancy forecasts and front office productivity Communicating pertinent information to leadership team and staff Coordinating group and event arrivals with Sales & Convention Services Control of front of the house areas to ensure clean and welcoming feel Ensuring timely and accurate customer service Training and supporting staff Handling internal and external guest concerns and specific guest requests Monitoring inventory and ordering office supplies as needed Organizing office budget Managing records of office expenses and costs Overseeing the compliance with company’s policies and security requirements

Requirements

Luxury Hotel Management experience of at least 3-5 years
Experience leading teams to achieve high levels of guest satisfaction
Thorough knowledge of LMS strongly preferred
Experience with office machines (such as fax machines and printers)
Practical knowledge of MS Office٫ particularly Excel and Word٫ and proficiency in English (oral and written)
Strong communication and interpersonal skills
Good organizational٫ multitasking and problem-solving skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Flexible to work various shifts, weekends, and holidays
High school or GED required; some College preferred.

Responsibilities

Overseeing hotel front desk, bell, and valet areas
Monitoring labor costs and scheduling
Managing and monitoring room inventory, overbooking strategy, and yield management
Partnering with marketing and casino operations
Leading guest service recovery efforts for escalated hotel complaints
Reviewing and analyzing daily reports, occupancy forecasts and front office productivity
Communicating pertinent information to leadership team and staff
Coordinating group and event arrivals with Sales & Convention Services
Control of front of the house areas to ensure clean and welcoming feel
Ensuring timely and accurate customer service
Training and supporting staff
Handling internal and external guest concerns and specific guest requests
Monitoring inventory and ordering office supplies as needed
Organizing office budget
Managing records of office expenses and costs
Overseeing the compliance with company’s policies and security requirements