Front Office Manager – Luxury Oceanfront Resort | Isla Bella Beach Resort

EOS Hospitality•Marathon, FL

16h

About The Position

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking an experienced and service-driven Front Office Manager to lead our Front Desk operations. This role is responsible for overseeing daily Front Office operations, leading and developing the Front Desk team, and ensuring an exceptional guest experience from arrival through departure. The ideal candidate is a strong leader who thrives in a fast-paced resort environment and is passionate about delivering outstanding service.

Requirements

Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment
Strong leadership skills with the ability to motivate, coach, and develop teams
Excellent guest service and problem-solving abilities
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong communication and interpersonal skills
Experience with hotel property management systems required
Proficiency in Microsoft Office
Flexible schedule including evenings, weekends, and holidays
Ability to stand for extended periods throughout the shift
Ability to lift up to 50 pounds occasionally
Comfortable working in a fast-paced, guest-facing environment

Responsibilities

Lead and oversee all Front Office and Front Desk operations to ensure exceptional guest service
Supervise, coach, and develop Front Desk Agents, Night Auditors, and supervisory team members
Foster a positive, engaged, and service-driven team culture
Ensure all guest interactions meet Isla Bella’s luxury service standards
Handle guest concerns and service recovery with professionalism and urgency
Oversee scheduling, staffing levels, and daily operational workflow
Partner with leadership on hiring, training, and performance management
Monitor front office performance, guest feedback, and service metrics
Maintain strong knowledge of resort offerings, amenities, rates, and promotions
Ensure compliance with cash handling, safety, and operational procedures
Review daily reports, logs, and communications to ensure accuracy and follow-up
Act as Manager on Duty as needed and support overall resort operations