Front Office Representative II

Catalyst Physician Group•Arlington, TX

About The Position

The Front Office Representative II role at Catalyst Physician Group will be the first point of contact for patients and play a vital role in ensuring a positive and seamless patient experience. This is an intermidiate level role designed for individuals with experience in healthcare administration, demonstrating increased independence and proficiency in front office tasks. Join us and be part of a rapidly growing team that's truly making a difference!

Requirements

Minimum 2 years of related experience in a healthcare setting
Excellent communication and organizational skills
Basic computer proficiency

Nice To Haves

Athena EMR experience

Responsibilities

Greet patients warmly and professionally and and consistently create a positive patient experience
Phreesia registration
Accurately check patients in and out using the electronic health record (EHR) system
Collect and verify insurance information and patient demographics
Collect co-pays and balances at the time of service
Answer incoming calls and direct messages appropriately
Schedule appointments and follow-up visits according to protocol
Coordinate rescheduling, cancellations, and no show follow-ups
Verify insurance eligibility and benefits in advance
Maintain cleanliness and organization of the front office
Provide general administrative support to the office team
Adhere to patient privacy and HIPAA regulations
Insurance verification, scheduling, and resolving registration issues
End-of-day closing, time-of-service collections, leading reschedules
Managing provider schedules, appointment times and blocks
Reviewing and explaining patient balances
Scrubbing the assigned providers patient schedule in advance
Executing TOS collections workflow and utilizing approved patient scripting
Generating patient balance reports and explaining corresponding workflow
Executing Phreesia pre-registration for scheduled visits
Auditing AIDET compliance and completing required training
Mentoring and training new hires; completing competency check offs
Coordinating basic work flow and managing provider schedules
Independently resolving routine patient questions and routing escalations
Adhering to compliance protocols (HIPPA, Insurance)
Managing financial transactions and reviewing patient balances