Front Office Representative - Multispecialty

IMS Care Center•Payson, AZ

13d•Onsite

About The Position

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Multispecialty clinic in Payson. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Requirements

At least 1 year of customer service skills and experience
Excellent customer service and communication skills
Ability to plan, coordinate and organize front office tasks and workflow
Excellent communication skills, ability to take initiative, work well with an established team
Excellent organizational skills
Attention to detail
Computer skills using Microsoft software, scheduling software, and e-mail applications
The ability to work in a constant state of alertness and in a safe manner
High School Diploma or GED

Nice To Haves

Previous experience with Athena system a plus

Responsibilities

Coordinates and manages physician clinic schedules
Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
Manages check-in and check-out functions.
Verifies demographics of new patients and scanning insurance cards for the medical file.
Give patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date.
Adds completed forms to the medical file
Schedule prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles
Schedules appointments/tests/procedures.
Directs walk-in patients and emergencies as per established policies and procedures
Collects co-pays.
Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
Reviews account for balances due.
Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected
Answers all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5
Reviews daily clinic schedule to ensure appropriate authorizations/co-pays.
Works closely with clinical staff to assure smooth patient flow and cut down on waiting time
Makes reminder calls for next day appointments.
Follows up on “no show” patients on a daily basis
Provides excellent customer service and assistance to patients of the practice
Pulls faxes and disseminate to the appropriate individual
Communicates patient’s problem/complaint to the practice manager
Oversees petty cash, close batches, post co-pays to batches, and End of Day balancing of the cash drawers.
Notifies manager of any reconciliation shortages immediately
Arranges transportation/interpretation for patients if needed
Scan documents into Athena