Front Office Representative (64396)

United Digestive

1d•Onsite

About The Position

Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.

Requirements

High School Diploma or GED required; Certified Medical Assistant preferred.
2-3 years of specialty clinic experience, gastroenterology experience preferred.
Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.

Responsibilities

Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
Collects co-payments and outstanding balances
Manages patient monies collected and closes batches at end of day
Provides necessary release and HIPAA forms to patient for completion and signature
Informs clinical staff or other appropriate parties of patient arrivals
Generates fee tickets when patients arrive and assembles patient charts for next day visits
Ensures patient referrals are obtained as required by managed care plans
Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager
Meets or exceeds quality and productivity standards as set by the Practice Manager
Answers emails and voicemails and returns patient calls in a timely and efficient manner
Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
Participates in staff meetings as directed by the Practice Manager
Participates in marketing activities as directed by the Practice Manager
Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
Any other duties and/or special projects as assigned