Front Office Specialist (PRN) - Wound Care Clinic- St. Anne Hospital

Mercy Health•Toledo, OH

About The Position

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. Front Office Specialist – St. Anne Hospital Job Summary: The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Requirements

High School Degree or GED
Recent experience in acute care, home health, or provider office (required)
Working knowledge of office and clinical technologies to update electronic medical records
Ability to answer patient questions regarding their insurance, benefits, and billing
Effective phone management
Basic knowledge of health insurance

Nice To Haves

Associate Degree related to Business (preferred)
Basic Life Support (BLS) – American Heart Association (preferred)
EPIC Electronic Health Record (EHR) (preferred)
Continued professional development specific to patient registration, scheduling and referrals
Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)

Responsibilities

Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatments
Ensure availability of resources, supplies, and equipment for scheduled services
Knowledge of all revenue cycle components, registration, billing, collections, and denials
Perform auditing to ensure documentation supports reimbursement

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

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