Front Office Specialist - Women's Health

TriHealth • Oxford, OH

3d • Onsite

About The Position

TriHealth Women’s Services is committed to providing compassionate, inclusive
care for women at every stage of life. As part of Cincinnati’s largest network
of Women’s Health providers, our collaborative, team‑based culture allows us to
deliver exceptional and comprehensive care. We value every woman’s unique story
and offer services ranging from adolescent gynecology and maternity to high‑risk
obstetrics, infertility, and menopause support. Join us and help make a lasting
impact on the health and well‑being of women in our community.

This position is responsible for answering, handling and screening incoming
telephone calls; greeting and registering patients, filing and preparing charts.
In addition, this position is responsible for check-out functions, including
review of encounter form data, collection of co-payments, scheduling follow-up
appointments; completing daily bank deposit; day-end reconciliation duties. Some
locations also require this position to complete charge/receipt-entry and
charge-receipt summaries for all office-related services.

Requirements

• High School Diploma or GED degree (Required)
• 3 - 4 years’ experience in a related field (Required)

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments.
• Inform department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accept payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members.
• Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Benefits

• We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED