Front Office Specialist

Monroe Health Center • Peterstown, WV

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About The Position

Monroe Health Center is seeking a professional and organized Front Office Specialist to join our team. This position is a full-time float position , this employee will work at any of our health centers with the Peterstown Health Center being their home location. A Front Office Specialist role is critical to ensuring a welcoming and efficient experience for our patients in a busy healthcare setting. The ideal candidate is detail-oriented, compassionate, and thrives in a fast-paced environment. Monroe Health Center is a Federally Qualified Health Center dedicated to providing high-quality, accessible healthcare to our rural community. We pride ourselves on fostering a supportive company culture where our team thrives in a dynamic, patient-centered environment. Position Overview

Requirements

• High school diploma or equivalent; medical office training preferred
• 1-2 years of experience in a medical office or customer service role is preferred
• Strong interpersonal and communication skills
• Proficiency with electronic health record (EHR) systems and basic office software (e.g., Microsoft Office)
• Ability to multitask and stay organized in a busy environment
• Knowledge of medical terminology and insurance processes is a plus

Responsibilities

• Greet patients and visitors with a warm and professional demeanor
• Manage patient check-in and check-out processes, including scheduling appointments and verifying insurance
• Handle phone calls, respond to inquiries, and provide information to patients and staff
• Maintain accurate patient records and ensure compliance with HIPAA regulations
• Collect co-pays and payments, coordinating with the billing department as needed
• Collaborate with clinical staff to ensure seamless patient flow and care coordination

Benefits

• Competitive Benefits Package : Company contribution for health insurance offered, paid long term disability, paid basic life insurance, WV State Retirement plan, 11 paid holidays and paid time off (vacation/sick/personal)
• Supportive Company Culture : A collaborative workplace that values teamwork and patient care
• Work-Life Balance : Consistent Monday through Friday schedule, no weekends required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED