Front Office Specialist - Rockdale County (925658)

Equus • Conyers, GA

9d • $19

About The Position

In this Front Office Specialist role, you will be an integral part of the Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling. In this role, it is integral that you manage client information in the database and see each client through to completion. You will support management by gathering needed data and generating reports. In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets. Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments Seek out process improvements to improve the company Manage and direct office communications

Requirements

• You are a self-motivated and flexible team player.
• You consider yourself to have strong organizational, interpersonal, and communication skills.
• You have excellent skills with Microsoft Suite.
• You're driven and comfortable multitasking.
• You take pride in your ability to recognize and solve problems as they arise.
• You enjoy making connections with others both in person and over the phone.
• You have a High School or General Education Diploma or higher and 1-2 years of clerical experience and are ready to make an impact.

Nice To Haves

• Previous experience working with individuals from a diverse range of backgrounds.

Responsibilities

• Greeting clients and managing the reception area
• Client outreach
• Appointment scheduling
• Manage client information in the database
• See each client through to completion
• Support management by gathering needed data and generating reports
• Assist with new participant orientations
• Assembling all necessary informational materials or packets
• Respond to business phones including directing callers to appropriate staff
• Responding to voicemail messages within 24 hours of receipt
• Scheduling client appointments
• Reaching out to clients who fail to report for appointments
• Seek out process improvements to improve the company
• Manage and direct office communications

Benefits

• When you join Equus, you can expect extensive learning opportunities and networking programs.
• At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.
• Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees