Front Office Specialist – Primary Care

Southwoods Health•Niles, OH

9d•Onsite

About The Position

Southwoods Health is looking for a professional and welcoming Front Office Specialist for our Niles Primary Care office. As the first point of contact for our patients, you play a vital role in providing a proactive, high-quality experience. You will manage patient registration, scheduling, and insurance verification while maintaining a friendly and efficient office environment.

Requirements

Training in business office activities, computer skills, or medical terminology.
Proficiency in Microsoft Office and a strong understanding of EMR systems.
Exceptional customer service skills, attention to detail, and the ability to problem-solve effectively.

Nice To Haves

Previous medical receptionist experience is preferred.

Responsibilities

Greet patients, manage the check-in/check-out process, and monitor the reception area flow.
Answer incoming calls, route inquiries, and schedule appointments with a professional and helpful demeanor.
Call in prescriptions to pharmacies and obtain necessary authorizations for medical tests.
Accurately update patient demographics and insurance information in the EMR, collect co-pays, and balance daily deposits.
Prepare patient charts, print necessary forms, and ensure all paperwork is completed accurately.
Maintain a clean and professional environment in accordance with facility policies and regulatory standards (OSHA, TJC, etc.).