Front Office Supervisor

Soboba Casino • San Jacinto, CA

1d

About The Position

The Front Office Supervisor assists with hiring, training, mentoring and discipline issues for all Front Office staff. Understands all aspects of the Property Management System and is able to resolve any issue involving guests, team members, PBAX or PMS.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GED equivalent, required.
• Minimum two (2) years of experience as Front Office Associate / Front Office Cashier in a hotel, required.
• Computer Knowledge and experience in MS office programs required.
• The ability to stand at their designated station for 88% or more scheduled shift.
• Must be able to provide evidence of eligibility to work in the United States of America.
• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Nice To Haves

• Degree in Hospitality Management or Bachelor’s Degree and/or Diploma in hotel or related field preferred.

Responsibilities

• Maintains proper staffing levels in all sub-departments, by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
• Makes rate and occupancy recommendations and maintains reports and charts for same.
• Coordinates with Executive Housekeeper and other housekeeping team members as needed.
• Maintains room inventory control through room blocks and group blocks.
• Understand yield management for maximum revenue and occupancy.
• Updates telephone directory for the properties PABX as needed, and maintains current internal phone directories.
• Supervises the activities of all Front Office Attendants to ensure prompt, efficient service is given to all guests serviced by Front Office.
• Trains in the moment and directs Front Office Attendants in proper emergency procedures, and supervises all Attendants in administering same in a calm, efficient manner.
• Effectively resolves problems within the Front Office, as well as minor customer conflicts/complaints, in a fair and equitable manner.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for training all team members in proper use of PMS and Player tracking.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records.
• Perform special projects and other responsibilities, tasks, or duties as requested including in Valet and Housekeeping Departments.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Benefits

• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee.
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off
• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED