Front Office Supervisor

Property Management • Ashburn, VA

4d

About The Position

Peachtree Group is thrilled to introduce the BRAND NEW Home2 Suites by Hilton in Ashburn, VA! Join us as we open the doors to a vibrant, modern hotel designed to bring fresh energy, exceptional service, and true hospitality to the heart of Ashburn. We are looking for a dedicated Front Office Supervisor to lead our guest services team and help shape unforgettable guest experiences. The Front Office Supervisor plays a key role in ensuring smooth and efficient front desk operations.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Benefits

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed