Front Office Supervisor | PM Shift
About The Position
Cambria Hotel Washington D.C. Navy Yard Riverfront is a modern business and lifestyle hotel located on the vibrant Navy Yard Riverfront. Our hotel features urban-inspired spaces and 154 accommodations that reflect the energy of our neighborhood. Our guests enjoy local comfort food and wines at our restaurant, RowHouse, or sip craft beers and cocktails on our rooftop bar, Perch SW, with stunning city views. With a prime location near the National Mall, Smithsonian museums, and just six miles from Reagan National Airport, we offer a seamless experience for both business and leisure travelers. At the Cambria Hotel Washington D.C. Navy Yard Riverfront , we value creativity, hospitality, and excellence, providing you with the opportunity to contribute to a unique guest experience in an exciting environment. If you're passionate about delivering exceptional service and want to be part of a hotel that embodies the spirit of Washington, D.C., then we are the place for you. You're a natural leader with a sharp eye for detail and a sixth sense for guest needs. You thrive in high-energy environments, know how to keep your cool under pressure, and bring a polished edge to every interaction. You're not just supervising—you're elevating the standard.
Requirements
- 2+ years of front desk or guest services experience (hotel experience preferred)
- 1+ year in a supervisory or leadership role
- Strong communication and conflict resolution skills
- Familiarity with property management systems
- Flexibility to work evenings, weekends, and holidays
- A polished presence, professional demeanor, and guest-first attitude
- Passion for hospitality and a drive to grow
Responsibilities
- Lead the front desk team with confidence, clarity, and charisma
- Ensure smooth daily operations—from check-ins to check-outs and everything in between
- Resolve guest issues with empathy, urgency, and a solutions-first mindset
- Train, coach, and inspire team members to deliver standout service
- Monitor performance metrics and maintain brand standards
- Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
- Handle cash, billing, and system audits with precision and integrity
- Be the go-to for guests, team members, and leadership alike
Benefits
- Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts.
- Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
- We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
