Front Office Supervisor (FT, Seasonal)

AccorHotel • Telluride, CO

1d

About The Position

Providing engaging, sincere, and personalized service is at the heart of how our Colleagues turn moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. As Front Office Supervisor, you will lead by example offering exceptional service, inspiring your team, and ensuring every interaction makes our Owners and Guests feel valued, welcomed, and cared for. This is your opportunity to be a true ambassador of the Fairmont experience.

Requirements

• Valid Driver's License in good standing required
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

• Previous experience in guest services department preferred
• Previous Property Management System experience preferred
• University/College degree in a related discipline an asset

Responsibilities

• Consistently delivering professional, friendly, and engaging service
• Leading and supervising the Reception and Transportation teams while upholding all service standards
• Handling Owner and Guest concerns with urgency and care, documenting issues and notifying the appropriate departments
• Attending regularly scheduled departmental meetings
• Assigning daily tasks based on operational needs and workflow
• Balancing operational, administrative, and Colleague needs
• Assisting Owners and Guests with hotel information and services in an informative, helpful manner
• Coordinating Owner and Guest arrival and departure schedules
• Managing daily transportation logistics
• Serving as Manager on Duty as assigned
• Following departmental policies, procedures, and service standards
• Adhering to all safety policies
• Performing other duties as assigned

Benefits

• Exceptional work-life balance with unparalleled access to the mountains and outdoors, only steps from the lodge
• Seasonal, full‑time role with job‑attached off‑seasons
• Benefits: medical, dental, vision, supplemental health, ski/spa pass, life, AD&D, 401(k)
• Inclusive, supportive team culture with robust engagement opportunities. This is a place where you feel appreciated.
• Employee benefit card offering discounted rates at Accor properties worldwide
• Learning and development programs through our Accor Academies
• Career growth opportunities within the property and across the global Accor network
• Opportunities to make a difference through our Corporate Social Responsibility initiatives, including Planet 21
• Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed