Front Office Supervisor - The Juniper Hotel In Cupertino, A Curio Collection by Hilton

Hilton • Cupertino, CA

2d • $27

About The Position

The Juniper Hotel Cupertino, Curio Collection by Hilton is looking for its next Front Office Supervisor to join their dynamic front desk team! This is a wonderful opportunity for someone that has passion for hospitality and waiting to take the next step in their career! The ideal candidate will have f lexibility to have a schedule that includes evenings, overnights, weekends, and holidays , strong English communication skills, and prior experience in a hotel front desk or supervisory role is highly preferred.

Requirements

• One (1) year hotel front desk experience required
• Flexibility to have a schedule that includes evenings, overnights, weekends, and holidays

Nice To Haves

• Previous leadership experience a plus!
• prior experience in a hotel front desk or supervisory role is highly preferred

Responsibilities

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed