Front Office Supervisor

Method Co.•Detroit, MI

About The Position

We are currently looking for a talented Front Office Supervisor for ROOST Detroit, who enjoys the hospitality industry and supervising a team. The ideal front office supervisor for this opportunity will match the ROOST style, be an “out of the box” thinker, exhibit great leadership skills, and have a passion for an entrepreneurial culture. ROOST completely reimagines the temporary living situation. ROOST offers much more than fully furnished apartments with flexible lease terms; we offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stays. As a hospitality company, our people are at the heart of what we do. Progressivism, enthusiasm, entrepreneurialism, creativity, and vibrant diversity create our unique corporate culture. The position requires the supervision of the day-to-day Front Office operations to ensure the highest level of service to our guests, while maximizing room revenue and occupancy. The candidate must possess a strong ability to motivate, lead, train, direct, and have organization skills. Keeps the Front Desk team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures compliance with all Front Office policies, standards and procedures. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information for property and local attractions. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and faxes for customers as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Requirements

Previous Front Office supervisory experience.
Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers and vendors.
Ability to accurately compute and manipulate mathematical calculations.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Computer knowledge in Windows environment as well as proficiency in property management system.
Experience with cost controls and yield management.
Ability to work a variety of varying schedules.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.

Nice To Haves

A person who enjoys a fast paced work environment and can respond quickly and smartly.
Someone who is comfortable and experienced in giving on-the-spot feedback to colleagues in regards to service and processes.
A person who is able to blend an authentic, unique, and personalized service with a professional approach.
Someone who thinks and acts like an entrepreneur and will take care of the hotel and its guests as it was their own.

Responsibilities

Supervision of the day-to-day Front Office operations
Ensure the highest level of service to our guests
Maximizing room revenue and occupancy
Motivate, lead, train, direct
Keep the Front Desk team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Ensure compliance with all Front Office policies, standards and procedures
Conduct department meetings and continually communicates a clear and consistent message regarding the Front Office goals
Greet customers immediately with a friendly and sincere welcome
Promptly answer the telephone using positive and clear communication
Field guest complaints