Front Server, Restaurant R'evolution

Sonesta Hotels•New Orleans, LA

1d•Onsite

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Front Server serves meals to patrons in fine dining establishment by performing the following duties: Job Description Key Job Functions Follow service guidelines according to the Brand standards in the Service Manual. Ensures that the table is properly set for each course, according to Service Standards. Provides support to Captain. Must be knowledgeable of all Food and Beverage menu items. Must follow proper sales techniques, as outlined in the service manual. Responsible for following proper check-out and cash handling procedures as outlined in training material. Must keep service area and tools clean and organized. Responsible for returning all items to their zoned location. Attends all ongoing training sessions. Assist in the training and mentoring of new staff. Must follow all prescribed systems of organization and cleanliness. Must complete all before, during and after shift paperwork. Responsible for following all opening and closing checklists and side work Must follow all daily and weekly cleaning schedules. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way." Build solid relationship with your Colleagues Treat colleagues with respect and dignity Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Ability to make sound decisions
Ability to work independently and handle stressful situations dealing with employees in a production environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Must be able to work independently and/or with a group to accomplish the goal/s at hand.
A positive attitude is strongly desired
Valid Louisiana Responsible Vendor Server's Permit
Valid ServSafe Food Handler Certificate
Three to six months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Follow service guidelines according to the Brand standards in the Service Manual.
Ensures that the table is properly set for each course, according to Service Standards.
Provides support to Captain.
Must be knowledgeable of all Food and Beverage menu items.
Must follow proper sales techniques, as outlined in the service manual.
Responsible for following proper check-out and cash handling procedures as outlined in training material.
Must keep service area and tools clean and organized.
Responsible for returning all items to their zoned location.
Attends all ongoing training sessions.
Assist in the training and mentoring of new staff.
Must follow all prescribed systems of organization and cleanliness.
Must complete all before, during and after shift paperwork.
Responsible for following all opening and closing checklists and side work
Must follow all daily and weekly cleaning schedules.
Other duties and responsibilities may be assigned.
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone