Frozen Food Manager

Albertsons•Arlington, TX

About The Position

Duties and Responsibilities Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly Customer Service. Assists customers by making product suggestions. Engages in suggestive selling and other sales techniques via telephone, intercom announcements, and direct customer interaction. Answers incoming calls, resolves customer complaints appropriately, and escalates to the Store Director as needed. Rotates and discards outdated or spoiled products; maintains cleanliness of the department and work area. Implements effective promotional and seasonal displays. Ensures merchandise is accurately priced, properly displayed, shelves are clean, and fixtures are well maintained. May assist in other areas of the Grocery Department as required. Follows and maintains department standards and requirements. Maintains working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook. Ensures proper code dating practices are followed for all department products. May assist with semi-annual physical inventory. Controls inventory to ensure adequate quantity, quality, and freshness; maintains inventory levels according to division directives. Stocks and rotates product regularly. Supervises reclamation processing; maintains orderly, in-stock backroom and Frozen Food Department conditions. Controls shrink and cost. Implements correct product preparation techniques and operates related equipment including pallet jacks, hand trucks, safety cutters, knives, scissors, and Sterilox machines. Performs receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating. Adheres to product temperature, storage, packaging, and administrative recordkeeping requirements. Accurately completes, maintains, and monitors daily log sheets, sales and labor records, and other required paperwork. Ensures proper product temperature levels; complies with labeling laws, state/federal regulations, and company coding policies. Follows all workplace safety rules and regulations. Ensures sanitation, cleanliness, and safety of work areas, coolers, equipment, and displays—including code date compliance. Executes emergency procedures when equipment or software malfunctions occur. Operates computer software and electronic ordering devices to place product orders. Ensures compliance with company grooming standards and dress code. Performs all duties safely, accurately, and with honesty and integrity. Performs other necessary or assigned duties.

Requirements

Strong communication and interpersonal skills with the ability to maintain a professional demeanor with customers and coworkers.
Ability to frequently reach, lift, and maneuver objects up to approximately 50 lbs; frequent bending, stooping, and reaching.
Ability to push/pull fully loaded hand trucks and pallet jacks; performs repetitive arm movements for product preparation and display.
Requires manual dexterity, good eye-hand coordination, and the ability to stand for extended periods.
Mental alertness required to ensure safe and accurate work.
Basic math skills; understanding of weights, measures, product varieties, perishability, sanitation, labeling, and department procedures.
Operates telephones, pallet jacks, hand trucks, knives, scissors, safety cutters, and Sterilox equipment.
Uses cleaning supplies and equipment safely.
Uses computer software and electronic ordering systems.
May be required to work nights, weekends, and holidays; schedule varies.
Reliable attendance required.
Exposure to potential hazards associated with equipment and tools.

Responsibilities

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly Customer Service.
Assists customers by making product suggestions.
Engages in suggestive selling and other sales techniques via telephone, intercom announcements, and direct customer interaction.
Answers incoming calls, resolves customer complaints appropriately, and escalates to the Store Director as needed.
Rotates and discards outdated or spoiled products; maintains cleanliness of the department and work area.
Implements effective promotional and seasonal displays.
Ensures merchandise is accurately priced, properly displayed, shelves are clean, and fixtures are well maintained.
May assist in other areas of the Grocery Department as required.
Follows and maintains department standards and requirements.
Maintains working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.
Ensures proper code dating practices are followed for all department products.
May assist with semi-annual physical inventory.
Controls inventory to ensure adequate quantity, quality, and freshness; maintains inventory levels according to division directives.
Stocks and rotates product regularly.
Supervises reclamation processing; maintains orderly, in-stock backroom and Frozen Food Department conditions.
Controls shrink and cost.
Implements correct product preparation techniques and operates related equipment including pallet jacks, hand trucks, safety cutters, knives, scissors, and Sterilox machines.
Performs receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating.
Adheres to product temperature, storage, packaging, and administrative recordkeeping requirements.
Accurately completes, maintains, and monitors daily log sheets, sales and labor records, and other required paperwork.
Ensures proper product temperature levels; complies with labeling laws, state/federal regulations, and company coding policies.
Follows all workplace safety rules and regulations.
Ensures sanitation, cleanliness, and safety of work areas, coolers, equipment, and displays—including code date compliance.
Executes emergency procedures when equipment or software malfunctions occur.
Operates computer software and electronic ordering devices to place product orders.
Ensures compliance with company grooming standards and dress code.
Performs all duties safely, accurately, and with honesty and integrity.
Performs other necessary or assigned duties.