Fulfillment Associate, Corporate

Wolters Kluwer•Wilmington, DE

7d•Onsite

About The Position

Wolters Kluwer's CT Corporation has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results. We maintain a company culture that grows diverse talent. An important part of our culture involves developing and promoting people from within. As a Fulfillment Associate, you will manage the receipt, and examination of legal notices and filings according to corporate statutes, laws and regulations for each U.S. state and globally. You will work in unison with our service teams to assist our clients. We are looking for individuals who are positive, accountable, and committed to self-development. In this role, you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE. Work schedule M-F, 12:00 PM-9:00 PM.

Requirements

High School diploma or equivalent.
1+= year customer service experience.
Good typing skills (30 wpm).
Experience with Microsoft Office, CRM and database.
Ability to work independently with a minimum amount of oversight while still being an integral part of a team.
When needed, working overtime is required.
Experience working with a variety of computer software and spreadsheets.
Must be able to work a 12:00 PM-9:00 PM schedule.

Nice To Haves

Prefer some college.
Prefer experience in office administration.

Responsibilities

Fulfill orders for customers by processing documents for the purpose of business entity creation. (Corporation, LLC, etc.)
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.