Fulfillment Supervisor

WholesomeCo Cannabis•Bountiful, UT

1d•$50,000 - $55,000

About The Position

As the Fulfillment Supervisor you will play an integral role in one of WholesomeCo’s main business operations, and be the driving force behind patients being able to access their medicine quickly and efficiently. You will lead a team of fulfillment agents that operate 7 days a week. You will master scheduling needs, fulfillment windows and become a strong collaborative leader within the delivery department that has set WholesomeCo apart for over 5 years now.

Requirements

3-5 years of management experience strongly preferred
3-5 years of fulfillment experience strongly preferred
Superior communication skills are paramount - written and verbal
Strong computer skills, must be comfortable working with new software/applications
Experience with data organization, Microsoft, and Google suite of products
Good teamwork mentality: able to build trustworthy and supportive working relationships
Experience in the transportation/logistics industry
Strong logical thinking, analytical skills, and problem solving skills
Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
Strong understanding of compliance and its importance to the business
Must be able to work well under pressure
Must pass all required pre-employment/post-offer background checks
Must be over the age of 21

Responsibilities

Provide leadership and support to the fulfillment team, while being the ultimate player coach regarding operations
Collaborate with other departments such as Dispatch, Customer Service, inventory, etc. to ensure fulfillment is done correctly with compliance atop of mind
Prioritize time management and attention to detail to ensure all orders are fulfilled by the pack-by time and in the correct location for the dispatch team to stage/dispatch to drivers
Ensure all canceled orders are properly processed and put back into inventory in a timely manner
Monitor all processes to ensure compliance with all laws and regulations as well as company guidelines
Work with dispatch to ensure the DIO and MJ orders are closed out and processed properly
Lead the development and maintenance of schedules for the team, optimizing resources
Proactively address any coverage or attendance issues, and assist with daily task assignments
Maintain detailed, organized notes and documentation for employee issues, coaching, 1:1 meetings, etc
Collaborate with HR to communicate employee issues, needs, and engagement
Conduct regular team and training meetings to keep an open line of communication and ensure alignment with company needs and expectations
Track performance data, conducting corrective actions, and maintaining thorough documentation
Proactively communicate with other teams to obtain feedback on your team's performance, and collaborate on ways to improve daily practices
Support the development of a skilled and cohesive fulfillment team
Collaborate with upper management to document, maintain, and uphold Standard Operating Procedures (SOP’s)

Benefits

Paid time off (PTO)
2 weeks accrued annually during the first two years of employment
3 weeks accrued annually after two years of continuous employment
4 weeks accrued annually after five years of continuous employment
Seven (7) paid holidays per year
30 minute paid lunches per working day over 5 hours
Employer paid 80% of the total medical insurance premium
Employer paid 75% of the total dental insurance premium
Employer paid 75% of the total vision insurance premium
HSA with match up to $150 per month
401(k) with 100% employer match up to 3% and 50% match for the following 2%
Employee Assistance Program (EAP)
Employer paid $25,000 of basic life coverage
Optional additional life insurance
Optional accident insurance
Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products