Functional Lead - Salesforce

Capgemini • Chicago, IL

23h

About The Position

We're looking for a Functional Lead in our Salesforce Practice that is passionate about streamlining business processes. This role is responsible for assisting on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation. You will own the Salesforce system and work closely with business users, internal stakeholders and development teams to meet the needs of business, drive process and system changes.

Requirements

• 3-7 years of experience as a client-facing Salesforce Functional Lead with at-least 3+ Salesforce projects and at-least one in Sales and one in Service Cloud
• Develop/refine as-is and to-be business processes and ‘use-cases’ using SAFe principles, customer journey maps, and design principles.
• Extensive knowledge of the Salesforce Core data model
• Ability to analyze and document complex business processes using process modelling tools such as Mural, Microsoft Visio and/or LucidChart.
• Demonstrated knowledge of the business analysis skills, including process and data-driven analysis experience using common industry frameworks.
• Proven experience driving consensus across multiple stakeholders from different business functions.
• Extensive knowledge of Salesforce configuration, customization, and extension. Should be a subject-matter expert (SME) across platform features, including contact/Opportunity/Lead management, Pipeline and Forecast management, File sync & share, quotes, and Case management
• Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases
• Effective at managing a team and prioritizing multiple tasks simultaneously

Responsibilities

• Assisting on client projects to facilitate discovery
• Conducting requirements gathering and refinement
• Defining process gaps
• Defining configuration specifications
• Performing quality assurance
• Managing project documentation
• Owning the Salesforce system
• Working closely with business users, internal stakeholders and development teams to meet the needs of business
• Driving process and system changes

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed