Funeral Home Dispatcher

Foundation Partners Group•Phoenix, AZ

About The Position

As a Dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate.

Requirements

Must be at least 21 years of age
High School Diploma or GED equivalent
Valid state-issued driver's license in good standing and acceptable driving record
Ability to follow instructions, whether it be in person or by phone
Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic
Must be able to use routing and scanning tools for tracking as part of the daily process
Good verbal and written communication

Responsibilities

Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner
Partner with others to ensure smooth implementation of any new company initiatives and/or procedures
Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met
Learn to operate new office technologies as they are developed and implemented
Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects
Maintain customer service standards as implemented for appropriate brand/s
Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment
Partner with peers to ensure administrative components are completed accurately & timely
Participate in assigned staff meetings
Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained
Use phone etiquette as outlined by the company
Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs