Furniture Store Manager

Royal Furniture Company•Vestavia Hills, AL

13d

About The Position

Royal Furniture is seeking an experienced Retail Store Manager for our Montgomery location. Our Store Managers are self-motivated, enthusiastic, positive, and detail-oriented with a passion for DRIVING SALES by leading and coaching. As the Store Manager, you will be responsible for sales performance, customer satisfaction, staff training and development. You will work to foster customer loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-focused mindset.

Requirements

Minimum three years of retail management sales experience, preferably in furniture sales.
Demonstrated merchandising and sales experience.
Proven leadership abilities to help guide and motivate employees to provide valuable results.

Responsibilities

Leads and directs the activities of the store. Responsible for the overall operational performance including the consistent achievement/improvement of furniture sales, office/cashiering functions, customer service, and store presentation standards.
Assesses and manages staff performance providing helpful feedback, coaching, counseling, and training opportunities to ensure performance standards are met.
Interviews and hires sales, office, and floor staff to meet designated staffing levels.
Provides in-depth training to the sales team regarding all aspects of the sales process, i.e., transaction procedures, sales contracts, pricing policies, and required paperwork. Ensures the sales team is knowledgeable and articulate regarding product details, competing product comparisons, services, and payment options.
Assists staff with merchandise questions and customer-related issues.
Answers customers’ questions about products and delivery, and promptly resolves guest concerns.
Performs other duties as assigned.