Gaming Technician, Slot

Churchill Downs Incorporated•Village of Waterloo, NY

6d•Onsite

About The Position

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino JOB SUMMARYThe Gaming Technician is responsible to monitor the performance of electronic gaming devices, activity, and conditions of casino gaming areas ensuring all slot machines are operable and in good repair. Ensure compliance with approved procedures for the slot areas in a professional manner. The Gaming Technician is a first level ambassador for guests enjoying their gaming experience at a gaming device. Protects company assets by adhering to company policies and all state and regulatory compliance to include Internal Controls Policies and Procedures and the Responsible Gaming Plan. The Gaming Technician is responsible for providing an exciting environment and World Class Service by delivering Old-World Hospitality and Charm.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following statements are intended as general illustrations of the work in this class and are not all- inclusive.

Requirements

The Gaming Technician must be a minimum of 18 years of age.
Possess professionalism and ability to handle high levels of stress.
Must be flexible with all different schedules.
This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume.
must have a High School Diploma or equivalent.
Minimum two years of experience as a Slot Technician / Bench Technician with A+ Certification preferred.
Must have excellent computer skills.
Working knowledge of word processors and spread sheets.
Ability to: read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos.
Must be able to sit / stand / walk for long periods of time
Must be able to use an “in ear” communication device for radio communications
Must be able to work in a fast-paced Casino Environment:
Low Lighting
Noise / loud music
Multiple distractions while multi-tasking
Must be able to work all shifts including holidays, nights, weekend hours
Must be physically mobile with the ability to move around all work areas effectively and efficiently with reasonable accommodations
Ability to push, pull, carry, and lift up to 75 lbs.
Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces or crowded conditions

Nice To Haves

Associates degree in electronics or related field preferred
Minimum two years of experience as a Slot Technician / Bench Technician with A+ Certification preferred.

Responsibilities

Responsible for guest service with energy and professionalism, providing excitement and world class service
Required to know and deliver the company core values
Maintains the electronic components, systems, and peripherals of gaming machines
Repairs and modifies components, electric systems and peripherals of the gaming machines and kiosks
Configures slot and video machines to meet manufacturers and regulatory agency specifications
Removes, moves, installs and/or upgrades slot machines
Maintains an inventory of parts for the slot machines
Monitors and tracks the slot machine malfunctions, the cause, the repair, and the parts involved
Tracks and records all test money usage and testing results
Notifies shift supervisor of irregularities in customers play
Maintains a clean and safe environment
Required to enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Required to effectively handles customer concerns and requests
Required to always maintain complete confidentiality of all company information
Acts in the capacity of other positions on an as needed basis
Performs all job duties in a safe and responsible manner
Performs other duties as may be assigned by department and/or company management
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
Knowledge of the property’s programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of
Must be able to clean and sanitize all gaming equipment on the Slot floor
Must provide a clean gaming area for both our internal and external guests