Gate Attendant/Cashier (PP #1)-2

CITY OF GALVESTON•Galveston, TX

5d•Onsite

About The Position

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family! Job Description SUMMARY: Under minimal supervision, the Gate Attendant is a front-line customer service position which requires the physical stamina to stand, walk, or sit for 8 or more hours per day in an outdoor work environment. Gate Attendants are responsible for managing cash collected from selling tickets to patrons entering beach parks. Assignments will require work on various holidays, weekends, and during special events. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular, punctual attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Requirements

Minimum age for consideration is 18 years of age.
Reliable transportation required
Must be able to work in an indoor and outdoor environment for duration of shift
Must be able to physically perform all job requirements which include: squatting, crouching, reaching, bending, twisting at the waist, sitting, standing
Must be able to frequently lift and/or move up to 20 pounds unassisted and occasionally lift and/or move more than 20 pounds assisted
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Must be able to read, write and comprehend both written and oral communications, as well as respond in written and oral communication
Basic math skills to accurately make change
City policies and procedures
Various City Ordinances affecting use of the beach parks
Other applicable policies, rules, and regulations governing the conduct and safety with public recreation activities
Promote a positive recreation environment and good personal behavior
Monitor beach parks and guests for violations of rules and safety standards
Moderate level of technological competency
Excellent customer service skills; ability to communicate effectively with the public, using tact and professionalism
Act quickly and calmly in emergency situations
Establish and maintain cooperative working relationships with co-workers and the general public
Interact with people of different social, economic, and ethnic backgrounds
Communicate effectively verbally and in writing

Nice To Haves

Certified Tourism Ambassador preferred.

Responsibilities

Collect fees from customers for entrance into the beach parks
Accurately make change using cash
Troubleshoot technical issues as they arise
Promote good public relations through friendly, helpful, and accurate communication with park guests
Accurately complete daily reports and any other required forms
Maintain a neat and orderly work area
Relay park rules and City ordinances to guests upon entrance into the beach parks
Assist in the maintenance of the park to include garbage handling and removal, maintenance of restrooms, and the physical appearance of common guest areas
Field routine and non-routine questions from guests about the beach parks and Galveston Island
Handle large volumes of guests through the gate while maintaining a high level of customer service and cash handling accuracy
Must be able to work under pressure and with difficult or challenging guests
Resolve guest concerns when possible and refer escalated issues to the on-duty manager as necessary
Work effectively with other employees and park guests
Report to other recreation locations for assistance if requested
Assist with special projects for all recreation locations
Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City Staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.
All other duties as assigned.